Build Trust by Keeping Circles Small

The first rule of thumb in building trusted leadership is to keep sensitive communications limited to the smallest circle possible. Maintaining confidentiality is critical whether communications address board concerns, faculty issues, or students.

If the board is operating under a Policy Governance model, all communication to faculty and staff is subject to policy guidelines; typically directing all communication through the Head of School.

Student issues should be limited to communication between the individual student, parents, and teacher unless the situation requires specialized assistance such as the school counselor, chaplain, psychologist, or the teacher’s direct supervisor.

When school leaders are not diligent in containing these types of conversations to the smallest circles possible, the result is frequently rumors and misinformation spreading throughout the broader community, resulting in diminished trust levels.

So, today’s tip on trusted school leadership? Keep the circles small!

©Toby A. Travis, Ed.D.

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